Track record of success ↓
in 3 month 2025
NDA
eCom Fin and SKU reporting boosted net profit by 11%
2026
IndividualsSmall businessCorporate
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Business Trips
Free end-to-end travel management for your employees without hidden fees
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$0 service fee
Pay only for tickets and hotels
Effortless payment
Business or debit card, one flow
More travel options
Compare fares and unlock discounts
Finance-ready reporting
Closing documents after every trip
2025
Survey x Features x Processes
B2B-командировки (ЛК, аналитика, КЦ, биллинг) запущены за 3 месяца
Собрал единое продуктовое видение бизнеса и технологий. Быстро декомпозировал функциональный и календарный план. Нанял команду. Запустил MVP за 3 месяца, что позволило заонбордить на платформу 1000+ корпоративных клиентов банка.
2026
CDP x App x Loyalty
TCO
Features x Arch
Fuel retailer (107 POS) & fast-food chain (75 POS) loyalty relaunch designed
New approach to real-time segmentation, SKU-related onboarding auto-funnels, loyalty & promo capable to boost non-fuel net profits through all business lines:
(1) fuel & carwash stations, (2) fast-food, (3) restaurants, (3) ecom, (4) pharmacy.
FileEditViewNavigateQueryToolsHelp
AI-powered search
Home
Accounts
Contacts
Administration
Opportunities
Quotes
Fleet Management
Sales Orders
Customer dataVehicle dataRequests 5Outbound service tasks 1Survey list 4Possible duplicates 2
Knowledge base
Customer data
+General information⌄
Person UID
1234567890
First name
John
Middle name
A.
Last name
Ivanov
Contact details⌄
Mobile phone
+7 985 987 65 43
Email
mail@gmail.com
✕ Marketing agreement
Address⌄
Homepage account⌄
Opt-in⌄
Opt-out⌄
Suppression⌄
Other⌄
Vehicles+ Add
RelationshipVINModel yearModelNext service
Owner1HGBH41JXMN1091862014Rio365 days / 10.10.21
User1HGBH41JXMN1091862000Sportage125 days / 10.10.21
User1HGBH41JXMN1091862010Sorento15 days / 10.10.21
Customer journey
+ AddLEAD15:01 / 11.09.2021
Channel: website · Dealer: city centre · Test drive 06.12.2021, 16:30
Attach chat
Conversation 2/2
Detailed message describing the whole problem
11:20 / 17.12.2021Operator reply, thanks — looking into it now
11:20 / 17.12.2021Fine, waiting
11:20 / 17.12.2021Thanks for waiting, the dealer confirmed a courtesy car
11:20 / 17.12.2021SERVICE REQUEST16:01 / 11.09.2021
Method: positive · Trade-in
SERVICE REQUEST15:01 / 11.09.2021
Method: positive · Trade-in
LEAD15:01 / 11.09.2021
Channel: dealer · Model: compact SUV
02:35 Unknown
00:47 John I.
Ozdor A.
Connection panel
Chat in messenger
Transfer to another agent
→Unknown
Have you ever seen baby pigeons? I think sparrows are their chicks — can you help?
11:31Interesting question. How should I address you?
11:33My name is John
11:35Glad to meet you. I think you need our new model — shall I book a test drive?
11:35That would be great. Can I come on the 13th?
11:37Yes, booked you for 14:30
11:13Send
2022
Omni CX x oCRM
UI x Process consulting
Code x Delivery
Omni contact centre decreased agents OPEX by 35% for KIA
Consulted customer marketing and CX unis, driving CJM transformation and legacy systems replacement that followed in a solid (+13%) NPS increase and CC FTE decrease thanks to automation and agentic flows.
WFM
WORKGROUP
Customer Care 510▾
SITE
Pasadena▾
HELP
LOGOUT
Forecast
Schedule
Staff
▸ Generate Roster
▸ View Roster
▸ View Roster By Agent
▸ Graphical View
▸ Reports
Manage
Employees
Work History
Metrics
Record
Quality Management
Setup
▾ Filters
Date :
Friday, September 7, 2023▾
Sort by :
Employees▾
Assigned only
Skill Team:
All Calls, Media, New Hire, Omni▾
Emp Team:
All▾
Site:All▾
Apply
Date :
Friday, September 7, 2023
Sort by :
Employees
Assigned only
Skill Team:
All Calls, Media, New Hire, Omni
Emp Team:
All
Site: All
View Roster
Date
Interval End
Available
Adjusted Required
Adjusted +/-
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Reoptimize
2023-09-07 10:48:09 Simuation Result for date :Oct/21/2023, Status :Completed
2023
WFM
Analytics
Process consulting
Implementation
WFM replaced Excel (300 FTE planning) at Unitel Uzbekistan –> +3,6% service level and –2,9% OPEX
Mapped target shift-planning processes and automated them in a WFM system, lifting the contact centre’s key metrics – % productive agents' time, service level, av. time before answer to chat / call.
2026
ATS X AI-MATCHING X MOBILE UI
Design x Product x Delivery
AI-powered bot integrated with IT company's ATS decreased user acq. cost by 32%
Gathered combined team (PM, Arch, Devs, Design) to revolutionize hiring & onboarding process for IT company staffing 500 FTE annually.
Product landscape
(behind this app) built
(behind this app) built
01
Mobile App B2C
02
Loyalty B2C + B2B
03
Web Portal B2B
04
CRM B2B
05
Help Desk
06
BI
07
DWH
08
Golden ID
2019–2023
B2C + B2B
IT & PROCESS CONSULTING
IT invest planning
Delivery pace
4-year ultra-marathon building 8+ mln MAU Loyalty engine for 1 of TOP3 fuel retail in CIS
Glorious changes made in customers' metrics and business process x systems to achieve rapidness and boost extra net profits via data.
eCom. Public Area
Purchasing (Client)
- Catalogue: categories, filters, sorting
- Product card: images, video, tags, stock
- Favourites + Cart (settings and processes)
- Recommendation shelf + banners
- Reviews: ratings, comments, voting
- Search with transliteration, typo correction, hints, and results
- Contacts and map, news, promos
- Checkout: payment, delivery options
- Comparison by parameters
- Call request and enquiry creation
eCom. Private Area
Personal account (Client)
- Profile and its settings
- Orders and history: list, contents, prices
- Order contents: SKU, qty, total
- Delivery and its data
- Feedback: enquiries and statuses
- Company details and settings
- Order editing and restart toolkit: adaptation
- My reviews: history and content
- My notifications: list, “new” tag, text (title, body), filters, hyperlinks
- Returns: availability, request form
Lowcode Engine
Administration (Employee)
- CMS: page generator, landings, SEO
- Data model builder + system entities and reference books
- Role model: access configuration
- Content library
- Change log
CMS + PIM
Management (Employee)
- Moderation (supplies, reviews, etc.)
- Product catalogue management
- Promotions and promo management
- Category and item setup
- Product attribute and data setup
- Other processes (visas + acts, quotes + prices, goods, documents, etc.)
Hardcode: Back + Front
Core business processes (Client + supplier)
- Registration + KYC with moderation
- Authorisation, password recovery
- Document flow
Core business processes (Client)
- Empty cart + made-to-order item
- Payment and balance top-up
- Goods delivery
Seller
Management (Supplier or Seller)
- Profile, settings and documents
- Product catalogue, price management, quotes
- Supplies: requests, warehouses, deadlines, transport
- Document flow: contracts, invoices, acts
- Enquiries: SD/HD tickets
- Reports: supplies, sales, accounting
Landing Page (Supplier)
- Promo page and registration entry point
Pricing
Management (Employee)
- Price parser
- Competitor data upload
- Price boundary fitting from ERP and procurement portal
- Rules and strategies configurator
- Conflict resolution, alerts
- Price optimiser + event processing
- Validation, approvals
General capabilities
Elements
- Cross-cutting and shared: header and footer, main menu, locality, preloader skeleton, 404, etc.
- Portal map (self-generating)
Integrations with external systems
- SMBK, Dadata, 1C, SAP, Siebel, Mindbox, Push/SMS gateway, etc.
Shared modules
- FAQ, Chat
2025
eCom B2B
Feature and process consulting
Shifting oldschool B2B petrochemicals sales into seamless eCom experience for SIBUR
HomeOrdersShipmentsStockCatalogues
Hi, Anna!
August 2026TodayWeekMonth
Goods shipped this month
126 701 290 ₽
↑
Losses
0.9%
↑
+
Shipment cycle
38 hours
↓
+
Shipments picked
412
↑
+
SLA
99.6%
↑
+
+ Show more
AI ANALYTICS
Tap to see which fulfilment centres are driving the losses
Damage / loss report
Shipment timing report
Fulfilment stock report
Goods movement report
Cancellations / returns report
2026
eCom
Analytics
Product x Dev x Go live
Automated eCom order management process (175K OPEX ROI / year) and filled gaps in consolidated reporting
A mid-size eCom seller lost $765,000 of goods in a warehouse fire and was forced to switch from FBO to FBS. Unplanned warehouse and logistics costs ate up to 6% of net profit. I gathered a team and, in two weeks, replaced the process held together with popsicle sticks and glue with automation and reporting that closed the gaps and the goods loss in the supply chain.
2026
Loyalty
APP
PRODUCT X CONSULTING